Frequently Asked Questions

PersonalCFO is a comprehensive multi-tenant SaaS platform designed to help individuals and businesses manage their finances across multiple entities and bank accounts in Canada and the US. It provides automated transaction syncing, advanced analytics, team collaboration, and intelligent financial insights.

We use bank-level security measures including 256-bit SSL encryption, multi-factor authentication, and SOC 2/PCI DSS certified infrastructure (Google Cloud, Firebase, Stripe). Your data is encrypted both in transit and at rest, and we never store your banking credentials directly.

We support thousands of financial institutions across Canada and the US through our Plaid integration. This includes all major banks like RBC, TD, BMO, Scotia, Wells Fargo, Chase, Bank of America, and many credit unions and smaller institutions.

Yes! PersonalCFO is designed for multi-entity management. You can create and manage unlimited business entities (depending on your plan), each with complete data isolation while maintaining the ability to generate consolidated reports.

Our Starter plan includes 2 business entities, 5 bank accounts, basic analytics, transaction categorization, and email support. It's designed for individuals and small businesses getting started with professional financial management.

Getting started is simple - contact our sales team for a personalized demo and onboarding session. We'll help you set up your entities, connect your bank accounts, and configure the system to match your specific needs.

Yes! Depending on your plan, you can invite team members with different role-based permissions (Owner, Admin, User, Readonly). All activities are logged for complete audit trails and accountability.

Transactions are synced automatically every 6 hours to optimize costs while keeping your data current. Some institutions may have additional delays (up to 24 hours) depending on their API limitations. Manual sync options are available for immediate updates when needed.

We provide email support for all users with typical response times within 24-48 hours. Professional plan customers receive priority support with faster response times. Enterprise customers get dedicated support with the fastest response times during business hours.

Absolutely! You can export your data in various formats including CSV, Excel, and PDF. We also provide API access for custom integrations and ensure you always have access to your financial data.

You can cancel your subscription at any time from your billing settings. Your account remains active until the end of your current billing period. We recommend discussing any concerns with our support team first to ensure you're getting the most value from the platform.

Yes! Many accounting professionals use PersonalCFO to manage their clients' finances. Our multi-entity architecture, detailed reporting, and audit trails make it perfect for accounting firms and bookkeepers.

PersonalCFO includes advanced AI capabilities: smart receipt scanning with OCR technology, automatic expense categorization using machine learning, fraud detection algorithms, predictive cash flow analysis, and intelligent tax optimization suggestions. Our AI saves hours of manual data entry and provides insights typically requiring a dedicated CFO.

Our OCR technology achieves 95%+ accuracy in extracting data from receipts, invoices, and financial documents. The AI learns from corrections and improves over time. It can handle various formats including photos, PDFs, and scanned documents, automatically extracting merchant, date, amount, and category information.

Yes! Our machine learning algorithms automatically categorize transactions based on merchant patterns, transaction amounts, and historical data. The system learns from your corrections and gets smarter over time. You can also set custom rules and the AI will apply them consistently across all your entities.

Our AI provides cash flow forecasting, spending pattern analysis, budget variance alerts, seasonal trend identification, and tax optimization opportunities. It can predict upcoming expenses, identify potential cost savings, and alert you to unusual spending patterns that might indicate fraud or errors.